CE Scheme Position – Customer Service Representative / Administrator

Customer Service Representative / Administrator

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  Cill Dara Ar Aghaidh Teoranta, Enterprise Skills Programme
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  Ref: #CES-2160975
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  Naas, County Kildare, Ireland
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  No of positions: 1
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  Community Employment Programme
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  19.5 hours per week
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  Community Employment Programme Rates
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  Published On: 05 Oct 2020
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  Closing On: 16 Nov 2020

Duties

As the first point of contact, provide a friendly & efficient approach to all calls received / outgoing – ensuring service users who are isolated / needing support receive the adequate time required. Take appropriate action – book job assessments, jobs & referrals to other services where necessary Dealing with queries regarding the service & providing adequate information Dealing with all incoming / outgoing post for the service & responding where required Drafting letters to customers / service affiliates where required Ensure all photocopying is completed where necessary Maintain financial records for the service / customers & necessary paperwork Compile job schedules for the maintenance workers, including logistics Networking within the community to promote the service Distributing flyers / information on the service Liaise with the various services regarding referrals / referral procedures Compile / regularly update a list of trades people for referrals Basic computer skills necessary – use functions to access software, save/retrieve/edit documents, create/delete folders & files Word-processing – produce documents to acceptable standards – i.e. letters, job schedules etc. Spreadsheets – utilize spreadsheets for the production of statistics, customer jobs, equipment control etc. Using email & internet for tasks associated with the role – Manage folders, send, receive & retrieve emails Take part in training relevant to the role where required Take part in team meetings where required Assist with general reception duties & provide cover where required